Returns Policy

Returns
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please email all return enquires to hello@tenlittletoes.co.nz

We cannot refund any item not in its original condition, is damaged or missing parts for reasons not due to our error is not subject to being returned. Of course if it is faulty than we are more than happy to refund.

Refunds (if applicable)
Once your return is received and inspected, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days. (Laybuy and After-pay refunds can take up to 10 days)

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@tenlittletoesnz.co.nz

Sale items 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. If the item is faulty then it can still be returned.

Exchanges 
I want you to be happy with your purchase so if you need to exchange size/colour etc please get in touch, send an email to hello@tenlittletoesnz.co.nz

Shipping
To return your product, you should post your product to: Ten Little Toes, 29 Waltham Road, Sydenham, Christchurch 8023, New Zealand

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.